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verizon 3g horrors...

i was an alltel unlimited 3g customer using a huawei ec168 (usb modem), when verizon completed the takeover in my area... i always had great bandwidth and service with alltel... in fact, i was able to have downloads over 3Mbs, and uploads around 750kbs... since verizon completed the takeover here, the bandwidth speed has been flaky, the system down occurrences have been way too often, at times up to five hours down completely... so, i have not been a happy verizon customer, at all! i have had literally thousands of times when the 3g broadband would drop from rev a evdo, to that ugly 1xrtt, which is way slower than a dialup modem... i tested my bandwidth here often, being a sr. tech type, and i could live with the speeds being around 1.2Mbs dl, and about 700kbs up... then, a not so funny thing has occurred since verizon started rolling out their 4g in some areas... just prior to that, i would test the ping time and was satisfied that the best i could get was as low as about 85-90ms, with jitter around 10ms and even a bit lower... so with the recent changes verizon is obviously doing... i now have had the ping times go to about 140ms to over 180ms, at times... and the jitter that was often in single digits is now like 20ms and more... my download speeds now are sometimes much less than 1Mbs, and upload speeds are now as low as 200kbs... weird, that i can get the full four bars, 100%... and yet the verizon 3g is nasty slow, down and up... having worked in high tech for over forty years... imo, verizon is purposely slowing down the 3g speed... which doesn't make a lot of sense when my original 2 year contract expires in early may 2011... how in the world could i possibly even consider signing a new contract with verizon with all the poor 3g speeds and poor customer service since they took us away from alltel? in fact: as far as i can tell, at&t has dsl at half the cost of verizon 3g that is faster than the verizon 3g... that doesn't make any sense at all... i realize that all companies in the broadband game have issues and problems... but from my experience working in computers, electronics, modems, systems, etc... i cannot believe that any of the others are this bad... i stay away from these forums because the picture you see here is really pitiful... and i really feel sorry for the ones who don't understand what is going on, and don't know how to be assertive and demanding quality when dealing with verizon customer service... for one, netbooks are garbage... etc... it is getting to the point now that i can see saving myself $60 a month, and just using wifi hot spots... i'm just sayin'

Comments

Helmar

After reading your post, its almost like they past the saturation point.

I too have been into the tech stuff and back when all we had was dial up, frame relay or T1's, I had found the rule of thumb was 10 customers per 1 line, Yes, 10 to 1 even during peak times. Being a CLEC back then and access to the CO, what I found was pretty scary.. There was maybe One Verizon engineer in the building (Gresham Oregon), the rest, Contract, passing the buck, workers..

My problem is not the speeds per say, its the Phantom Data that I am getting charged for....Well, its not just me, its Everyone.

I should be ok one One gig, but with the Phantom Data, who knows for sure.

Too may people complaining about going over the 5 gig limit which is bogus......

sonoranowl

You aren't alone in this matter. You did hit a point, are they doing this purposely? I've had the USB modem for 2 years, the past 3 months have been terrible. I've been knocked offline 4 times today. I've had to reconnect the modem twice. I lose the EVDO signal at least once a day and at times, even the EVDO is as slow as dialup. I think this may be a way of promoting 4G because when you call or file a report, they tell you nothing is wrong with the system. We're having the same problem with our wireless phones so it isn't just the USB modem going haywire. Thier system is not as good as it was a year ago, we have 3 phones, including two less than a month old and get dropped calls every day. And Verizon doesn't seem to care. It appears to me, that like other corporate giants, they get so big that the only thing that matters is signing up more customers to replace the ones they lose. I'll be moving to cable in July.

Jax_Omen

If you have landline internet in your area, why in the world would you pay for inferior, capped wireless internet instead?

sonoranowl

Why?? Because it was just introduced into my area 2 months ago. Just waiting for my Verizon contract to end.

Jax_Omen

Fair enough sir. Have you compared your etf (probably $175 - ($5 x months completed of contract)) to the savings from going to landline internet early? Where I live I got a promotion with Comcast for $30/month for the first year, if something like that is available for the newly-available cable in your area it may be worth breaking contract!

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