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Cannot reply to community private messages

I posted a while ago; "International Plan Charges not removed since April" and a Verizon rep sent me private messages offering to help. But I cannot sign in to the forum and password reset attempts have been rejected. Can't customer service just snd an email to the address on file with the account?

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[Deleted User]

Hi @Beck6
,

Sorry to hear that you're having trouble accessing your community private messages. You should be able to do so here. Since you were able to post, you should be signed-in and able to access your inbox.

When viewing a PM in your inbox, the reply text box will be located below the PM. The reply button should appear when you click within the "Reply..." text box.

Beck6

I don't remember my password for Beck^ and password reset attempts were rejected.

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