Why is there no discussion network on customer service. Is that because since it is so so so really really bad you guys don’t want to read it?
We are concerned to learn your feel this way about your service. Please let us know what can we do for you to turn this experience around?
~Maria
Your plans, your deals, your app architecture, inability to make sense of the billing breakdowns is really confusing and extremely difficult to decipher. Your customer service line is deficient, your changing of apps is deficient, your confusion of home and mobile over the years is deficient, getting constantly transferred when I call is deficient. You and your customer service , what’s the word, hmmm, uhhh… oh yeah — DEFICIENT
