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Is there any way to get past the normal touch tone system and get someone to deal with an unusual problem.
Hello, we're sorry to learn you're having issues with our promotion. Please elaborate further on your situation, we want to help as much as we can.
~Ivone
Great question, no it's not normal to get charged just for being at a store. If you upgraded, or added a new line there is an activation and a upgrade fee for $35.
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