Ooma Dropped Calls

[joneslascruces]

Ooma Telo calls, incoming and outgoing, are all dropped.  I have performed all of the Ooma troubleshooting with no results.   Anything to try with Verizon Gateway ASK-NCQ1338FA ?

[SynthpopAddict]

Could it be the Ooma Telo VoIP device isn't compatible with the 5G Home Internet gateway?  The other guess I've got is your gateway isn't getting sufficient signal or bandwidth.

[joneslascruces]

Thank you SynthpopAddict,

I think the two things you mentioned are OK.  My Ooma box is very close, within inches, to my TV,  Roku, and mesh extender.  I have ordered a 35' cable to move it away from any possible interference.  If that doesn't help I'll try something else. 

Thanks for your help!

[SynthpopAddict]

You're welcome.  I did come across this thread in the Most Valuable Posts section a couple weeks ago about potential bandwidth problems, if you've got everything hooked up wirelessly to the 5G Home Internet gateway.  The users in question are on Fios, which is different, but if you don't already have the Ooma box hooked up with an ethernet cable?

https://community.verizon.com/t5/Fios-Internet-and-High-Speed/I-want-to-use-Playstation-Remote-Play-...

[joneslascruces]

Thanks again.  Tomorrow I will be moving my Ooma box about 25ft away from all other devices to see if that changes anything. 

[joneslascruces]

Followup:   I moved the Ooma box about 25 feet  away from all other devices and I have not had a single dropped call in five days.

Thanks to all!