I was on the phone with different services members for almost 6 hours. Speaking with 6 different service members. Only 1 at the end who was able to help solve my issue. The issue of needing to transfer a number onto a different phone. I was transferd without being notified a few times. I had to re explain my situation each time when it would have gone better if the service member explained the situation before transferring me. I attempted to be understanding and patient, however this is my only day off and I had to sit on the phone for basically a work shift. I was asked to delete the esim off my phone about 5 times and double that to power cycle my phone. Being offered $20 for an almost 6 hour inconvience is disrespectful. As someone who has been a Verizon customer since 2018 and on my current phone plan for the 2 years this really shows me how Verizon views their loyalty. The first rep. I spoke with offered to call me back after an hour to see if everything was running smoothly so we did not have to start over with someone else, but to be immediately transfered to a new department right after being called back, is very frustrating when I could have already been attempting to figure this out further. $20 for at one point having NO phone numbers connected to my phone at all and to be transfered unknowingly. Also depriving me of the option to do this when I have better time because now my phone has No phone number and No service. I requested to be given a phone number or email address to file an offical complaint on the standards shown to me. However I have only been directed to be this community forum and hope to have someone reach out to further solve these frustrations or appropriately explain to me why almost 6 hours of my time is worth $20.
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