Tone dialing does not work

john242
Newbie

I have a fax machine that worked fine for many months.  All of the sudden, I could not send faxes anymore.  It wasn’t until recently that I turned up the volume on the speaker and I could hear the touch tones being sent, but they never break the dial tone.  I tested using two normal phones connected directly to the jack and they have the same issue (cannot call out using touch tones).  IF I switch the phone to PULSE it will place the call.  Incoming calls work fine.

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