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3g help

tlindstrom11
Newbie
‎05-11-2011 02:14 AM
Normally I have 3g service everywhere and the icon in the top right tells me so, but just today I have noticed it says 1x and it will not let me load anything on youtube. The phone in all is a little slower and internet loading is down to snail speed. What do I do to fix this any help is appreciated.
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TBhouston
Specialist - Level 1
‎05-11-2011 06:41 AM

make sure data and data roaming is enabled under mobile networks. take battery out and put back in

 

See if you have 3g, if not there is most likely an outage, if it happens for 2-3 days call vzw and see if something done goof'd

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KinquanaH_VZW
VZ Employee Emeritus
‎05-17-2011 07:28 PM

I can understand your frustration with not having 3g coverage. When your experiencing coverage issues, there can be different reasons your signal is fluctuating.  Signal strength can also fluctuate because of tower interference or when passing through brick, steel, or other material. 

 

If you continue to have issues with your signal, we will need to speak with you so that we can review your account, area, and trouble shoot your phone.

 

Listed below are steps to check if you have any software updates on your Droid device. 

 

  1. From the home screen, touch the applications tab (located on the bottom of the screen).
  2. Touch Settings.
  3. Touch About phone.
  4. Touch System updates.
  5. Verify the system is up to dater (If a system update is available, Restart and Install)

 6.    The device will restart and install the system update.

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