4G Bionic Won't Activate & Can't Reactivate Old Phone

[ctmeador]

Hi, I have a really odd problem with my brand new Bionic.  I would like to see if anyone has had similar issues and if you have any recommendations on how to get the issue resolved.  I feel stuck in an endless loop.

My Bionic was not getting 4G service (3G data and calls were ok) so a Verizon Corporate Store tried to activate a new 4G SIM card in my phone.  The transaction processed with a receipt, but the new SIM will not update and link to my Bionic's serial number in Verizon's system.  Now, I have only 3G data service - no 4G and I cannot make/receive calls.  I've been in 2 corporate stores and on the phone with tech support for over 4 hours total since to no resolution.  No one can get my phone ID number and my SIM ID number to update and link in the Verizon system due to some error message.  

2 days ago Verizon Tech support entered a trouble ticket to escalate the issue and supposedly resolve it within 24 hours.  I called back today to follow up on the ticket status, and tech support said there was no trouble ticket on my account and the ticket number I was previously given is not even the right format number to be a ticket.  So, a second trouble ticket was entered again tonight after 1.5 more hours on the phone with tech support.  I was told the issue would be resolved within 24 - 48 hours.  Also, they tried to reactivate my old phone so I could at least have a functioning phone while the ticket was getting resolved, but they had the same error message.  Basically, my line can't be activated on any phone right now due to this error message in their system.

Anyone else ever had this problem or have any recommendation to get the issue resolved?  

[Upallnightrn]

I just upgraded my phone to a droid charge and Verizon can not activate the phone. Th phone keeps telling me the sim card is not installed. Spent about an hour at a verizon store and they were on the phone with their tech support and they were not able to fix it. Apparently the 4 g service is down. They said several tickets have been called in. I have no phone service and am waiting for them to fix this problem. Maybe this whole thing is affecting your service as well.

[shannon0526-08]

I BOUGHT THE BIONIC THIS AFTERNNON AT AROUND 4... SIM STILL NOT ACTIVATED... SPOKE WITH VERIZON CUSTOMER SERVICE, TWICE..  THE FIRST TIME I WAS TOLD IT MAY TAKE A FEW HOURS TO ACTIVATE, DUE TO OVERCAST .. MMKAY... SECOND TIME WE WERE TOLD THAT THE 4G CHANNEL WAS "STUCK".. THAT "AN ORDER WAS PUT IN AND THE SYSTEM IS DOWN".. 

I GUESS THEY FINALLY HIT A DEAD ZONE, HUH?  I'M GONNA WAIT IT OUT.. LEMME KNOW IF YOUR BIONIC ACTIVATES..

THANKS!  SHANNON

[gina7289]

They cant swutch because of the oending activation.. it wouldnt let ne do it with thunderbolt. Btw there is post about how they ut the sim card into a thunderbolt then into bionic. It was in this topic about bionic. Hope that helps.

[SR45]

I've been reading these forums for awhile (A very Long While) and cannot get over the dropped 4g data or having a phone that cannot place or receive calls. Is there a reason you guys just don't use the return policy and give back the phone until verizon fixes what ever issues they are having ?  

Seems to me they want to hold onto you pass the return policy period, which I would not stand for even for a second.  Just my question and rant for today.  Give it back and that will send a powerful message.....

[gina7289]

If u need a solution They cant switch because of the pending activation.. it wouldnt let me do it with thunderbolt. Btw there is post about how they use the sim card into a thunderbolt then into bionic. It was in this topic about bionic. Hope that helps.

[ctmeador]

Upallnightm & shannon0566-08 - Good luck with your activations.  Please reply and let us know if you have success.

gina7289 - Thank you for the suggestion to activate SIM via a Thunderbolt and then transfer to Bionic.

24 hours into the trouble ticket I still have no 4G data and cannot make/receive calls.  No one from Verizon Tech support has called to follow up on the trouble ticket yet either.  They said it would take 24 - 48 hours, but I'm not holding my breath.

My course of action forward is to take it back to a corporate store tomorrow tevening (48 hours into trouble ticket) to see if they will try to activate the SIM via Thunderbolt as gina suggested or if the store manager can get me a Bionic activated.  Otherwise, I'm within my 14 day guarantee period and will return the phone Wednesday to the website I bought it from.

[gina7289]

I havent seen it this bad... if it has the android on the main screen click and see if it goes anywhere. I had a big green droid and they said it wasent activated but it was by touching the big droid.

[YaleK_VZW]

Hell ctmador,

First of all, thank you to the community for your help in trying to get to the bottom of this.  I apologize for the delayed response but still wanted to touch base with you on the status of the Bionic activation.  Has the device began to work? If you would like me to further look into the trouble ticket filed for you, please PM your name and cell number. I would like to make sure your concerns are resolved and the phone is working well!