AOL email not showing up

[Cassandyxo96]

So i added my AOL email account to my new phone but when i click on the mail app, none of my messages are there. Everything is completely blank. Is there something I did wrong or should i get a different app? I'm clueless, Please Help!

Thanks!

[ChristinaB_VZW · Accepted solution]

Hello Cassandyxo96,

When adding an email account, the only emails that appear are the ones that were sent to you after the email setup has been completed. Since posting, have you received your emails? Are you able to send emails?

Please let us know if your issue has been resolved, as we want to make sure that you can use your email account on the device.

Thanks for your posting and have a good day!

[Cassandyxo96]

I have received emails since i set up the account and i can read them on other systems but still not my phone.

[TamaraH_VZW]

Hello Cassandyxo96

I hate to hear you are still having problems with your Incredible 2 not being able to receive emails.

That is one of the main reasons I love my Droid---to be able to send/receive emails.

Do you appear to have any problems with browser/internet on the phone? The reason I ask is because, if you have problems with data on the phone, that will affect the email service.

Let's first ensure your settings that you have set up are correct in the phone by following these steps.

Other (POP3 / IMAP) Accounts

1. From a home screen, select the applications tab (located in the lower left).
2. Select Mail.
3. From the preferred account, select Menu.
   To change accounts, select Menu > Account list then select the account.
4. Select More.
5. Select Settings.
   Not available from All accounts.
6. Select Account Settings.
7. Verify the email address then select Next.
8. Verify the Incoming server settings then select Next.
   • Protocol
   • Email address
   • Username
   • Password
   • Server
   • Security type
   • Server port
9. Verify the Outgoing server settings then select Next.
   • Login required
   • Username
   • Password
   • Server
   • Security type
   • Server port
10. Verify the account name and the outgoing message name then select Finish setup. 

You want to make sure the incoming/outgoing server settings are correct as well as the server ports for the incoming/outgoing mail. For AOL you can have either one of the below for the incoming settings

POP:

pop.aol.com

Port: 110

IMAP:

imap.aol.com

Port:143

For the outgoing settings it should be:

smtp.aol.com

port 587

Now, if your phone does have all of the correct settings, I would delete the email account and re-add it by following these steps:

Remove a Personal (POP / IMAP) Account - HTC DROID Incredible 2 ADR6350

1. From a home screen, select the applications tab (located in the lower left).
2. Select Mail.
3. From the preferred account, select Menu.
    To change accounts, select Menu > Account list then select the account.
4. Select More.
5. Select Settings.
    Not available from All accounts.
6. Select Delete account.
7. Select OK.