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ATTN VERIZON -FIX THE DROID CHARGE

Verizon, I come on here and see all these loyal customers on here complaining about issues with their phones. However the only respond I EVER see from you is "we're working on it." Can you actually provide a REAL answer to the problems these people are having?

When will you fix the issues with this phone?

What is the timeline for the next release?

When will this phone get Gingerbread?

Why do you refuse to replace phones with constant software issues?

[TOS violation removed]

For once I would appreciate it if a MOD didnt delete or edit the post and actually gave and answer.

Comments

Wildman

This double posting game isnt needed... I wish it would stop..

Davidoo

Some of the double posting is due to a malfunction of Verizon's website with IE9. If you are starting two threads on the same subject, then I agree it is not needed.

Totally agree with ddemlong's post. I wrote to Verizon's corporate office and all I got was a canned response about no dates known for software upgrades, and you signed a 2 year contract and we don't have to do anything and you can't have another phone unless you pay full retail. They acknowledged that you can't use all of the phone's features but refuse to give any type of credit on the bill or help with an upgrade to a new phone. Too bad, because when the Bionic comes out all focus will be on that and the Charge will never get fixed or upgraded.

I figure I have two options. Do nothing and suffer with a phone that doesn't work for almost 2 more years or buy the Bionic when it comes out so I at least have a phone that works for the remaining 22 months on my contract, then leave Verizon after what will be 16 years as a loyal customer. I'm planning option 2 unless something changes. I figure I'll wait a few weeks after the Bionic comes out, check the community forums and make sure it doesn't have the same problems (such as the idiocy of having a front facing camera that doesn't work with Skype, doesn't work in 4G in a solidly 4G area, doesn't drop data altogether or suddenly go to 1X for no reason, etc.). If that is the case I'll eat the cost of the new phone and let VZW know this will be my last phone. I so don't want to do this as I have been a loyal customer and supporter of VZW for many years. Even any crumbs from VZW would change my mind such as an offer of a $10 credit on my bill to compensate for the trouble we're having until it is fixed or a discount for a replacement. They should offer us free replacement and all I want is a discount!

droidsw

You do realize that Verizon is a distributor, not the phone manufacturer? Have you contacted Samsung? Have you requested Verizon CSR transfer you to a Samsung rep?

I've found that to be useful with my Moto phone.

That is in reference to issues. Your thoughts about software updates, fixes for gingerbread, etc., are frustrating and "we're working on it" is likely the only answer you will get.

Even if an update, or fix, has a pending release coming, companies just don't usually comment ahead of time.

I've been with Verizon for over a decade, too. We are just a number. Gone are the days of true customer service and loyalty to the customer. Not picking on Verizon. It's basically the same across the board for most consumer products (my soapbox, doesn't help you).

That said, there are a lot of knowledgeable people in this forum. I'm sure they could assist you troubleshoot your way through most of your issues if you give more details and tone down the attitude.

Maybe, you've already tried that?

Wildman

Davidoo wrote:
Some of the double posting is due to a malfunction of Verizon's website with IE9. If you are starting two threads on the same subject, then I agree it is not needed.

I realize this but this post was posted with two diffrent topic which meant this double post was intended..

Ann154

The thread may also have been posted in a different section of this community and then moved here since the topic didn't apply to the other section.

JerryF

Davidoo,

Here's a thought for you if your current phone continues NOT to work as it should and if you cannot get Verizon to fix it.

Before you pay full price for a new Bionic wait a bit to see if they are actually working or if they have lot's of Bionics that don't work properly. But while waiting get the GummyCharged 2.0 ROM in your "original" Charge phone. You may be very happy.

Go look at the thread VERIZON FIX THE CHARGE. Then go down to the post by Trparky where he discusses getting GummyCharged2.0 on his phone and see what he did and his results. At that point you can't lose, that is, if Verizon cannot fix your phone. I was impressed by Trparky's success and his very positive explanation. In fact you might read all the posts in that thread.

Best of luck and best regards,

JerryF

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