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Active Display not Working?

My phone went into a cool down mode after being in direct sunlight. I turned it off and now the Active Display isn't working though it is checked to be active. What happened?

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Re: Active Display not Working?
Customer Support

Let's look further into this ATRear! I'm unable to exactly confirm what happened however, we can certainly complete some troubleshooting steps in effort to resolve this. Please backup your device and complete a factory reset by following here Please test and share. Thank you.

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