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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Active Display not Working?
ATRear
Member

My phone went into a cool down mode after being in direct sunlight. I turned it off and now the Active Display isn't working though it is checked to be active. What happened?

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Re: Active Display not Working?
vzw_customer_support
Customer Support

Let's look further into this ATRear! I'm unable to exactly confirm what happened however, we can certainly complete some troubleshooting steps in effort to resolve this. Please backup your device and complete a factory reset by following here http://vz.to/1mgG2yb Please test and share. Thank you.

TominqueBo_VZW
Follow us on Twitter @VZWSupport

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