I am having trouble adding my corporate email account as an account. When I enter my email address and password then click next, it searches for messages then says the username and password is incorrect. It won't take me to the screen to add my username and corporate domain. Any ideas?
sharken wrote:I am having trouble adding my corporate email account as an account. When I enter my email address and password then click next, it searches for messages then says the username and password is incorrect. It won't take me to the screen to add my username and corporate domain. Any ideas?
When setting up a corporate email, the account provisioning is often overlooked and the corporate email account cannot be properly setup. Is your account provisioned with the Enterprise Data plan ($44.99/month) needed to access corporate email accounts?
If you have the $29.99 consumer data plan and want to access your corporate email account please login to your My Verizon account and upgrade your data plan to the Enterprise Email data plan. We can also upgrade your data plan by phone if you dial *611 on your mobile phone to contact our Customer Service Department.
You DON'T need the Enterprise data plan. Does your company use exchange? There should be an option for Manual Setup on that screen with the email address and password. Check with your IT people and make sure ActiveSync is properly configured and what the settings should be.
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