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After ICS, phone gets stuck at Droid boot animation
Eri
Member

Ever since the ICS update, now my phone can't be turned off ever again, or upon booting it back up, it will always get stuck on the Droid boot animation. I can never get passed this now, and I've done soft resets, factory resets, cleared cache. I went to my local Verizon store and the Tech employee put it on her computer, where it did boot up. But now I'm wondering if I'm stuck with a phone that I can't ever turn off again unless I want to take it to a Verizon store in every instance.

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Re: After ICS, phone gets stuck at Droid boot animation
vzw_customer_support
Customer Support

Hi Eri
I don't want you to be with a broken device. It may be an application causing this issue. Did any applications come back after the reset? I'm sure we can get this addressed!

Please power down the device then remove the battery and Sim card then reinsert and retest.

Let me know if this helps. I'll be happy to continue troubleshooting.

Thank you
JoeL_VZW
Please follow us on twitter @vzwsupport

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