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Android Problems

Murfballa21
Newbie
‎09-01-2011 11:51 PM

Hi, I'm having issues with my droid Incredible.  It keeps turning off randomly, even with a full battery power.  And I when I turn it back on, it has little to none battery left.  Its like all the battery just got shut down.  I tried taking the battery out and putting it back in, and I deleted some applications but it didnt seem to help.  Can anyone assist me??

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SuzyQ
Community Leader
Community Leader
‎09-02-2011 02:02 AM

Try a new battery? Or cleaning the contacts on the current battery? You can usually find batteries at online accessory stores pretty inexpensively.

 

And if the phone / battery is less than a year old, it may be covered under the manuafacturer's warranty.

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JoeL_VZW
Verizon Employee
‎09-05-2011 04:04 PM

Thanks SuzyQ for the suggestions.

 

Its very frustrating to have your device randomly resetting. I would be glad to assist. Did this start after an application was downloaded? Is there any physical or liquid damage to the device? Is the battery swollen or corrosion on the contacts of phone or battery? Please start the incredible in safe mode to rule out an application causing these issues and retest. Please report with your results.

 

Thank you

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