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Dear Verizon,
Are you or HTC doing anything to resolve the problematic update that has effected most customers using the Original HTC Droid Incredible that was recently updated to 4.08.605.15? These problems include continual rebooting, freezing, and the necessity of repeated battery pulls in order to resume normal functioning. There have been a number of threads on the various problems, the following is just one of them.
https://community.verizonwireless.com/thread/775916
Can someone please respond to show us that that you are at least aware of the problem? And please no recommendations on factory resets as this has not solved a majority of the problems. Thank you.
pre86 - this was the response i just recieved:
Luckily, HTC has sent out a technical bulletin regarding this particular
issue. They're aware that the update will cause their devices to reboot quite a
few times, and they've said that it was actually something they had planned.
They've informed us that you'll experience this issue with the reboot for one
day but no more than two days maximum. I'm sorry because I know that it's not
what you were wanting to hear, but HTC is guarantying that you shouldn't have
this issue two days after the system update. No need to worry, it's not a phone
issue and your devices don't need to be replaced.
We'll see if this holds true......
So, does HTC plan on compensating the folks who's phones they've bricked for the days of service the owner has lost?
Well, last night was night 3 of rebooting for me. And not just 15 minutes ago, manually changed the time on my phone to 2am and the reboot happened yet again.
I'm glad someone gets a response from HTC. I've sent an email and contacted them on Facebook and have heard nothing.
I've had it the last 3 nights...though last night I woke up at 230 am...checked to see if my phone had rebooted and it had not....went to the bathroom and I came back to it rebooting. So it was like I set it off by checking on it.
How can HTC create a update knowing it would reboot at 2am over and over for up to 4 hrs numerous days? What kind of update is that?
So I have had to pull my battery now ten times today to wake up my frozen phone. This never happened before the update and I can imagine will ultimately damage my phone. I just wish they would send out the prior firmware again. I don't care about visual voicemail if I can barely keep my phone running. I've taken really goof care of this phone and it kills me to have to rip the battery out everyday. I will demand a new phone free of charge if this is not resolved soon as this is a clear breach of my service contract with Verizon. It is irrelevant that it is out of warranty if it was broken by the manufacturer. I am fairly upset since all I want is the prior firmware back.
My Droid Incredible has rebooted at 2:01 every night since the upgrade. At least 4 days.
Is there any way to back out the update?
No, you can't back out of an system update.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
factory reset, format sd card, check for updates to make sure you have the latest after you do that
easy fix android users refuse to do
the factory reset doesn't work and formatting or reformatting the sd card isn't necessary. just remove the sd card.
read the thread many people have already tried the factory reset.
yah most people that do a factory reset put the SAME apps back on after, also formatting the sd card is important unless you leave it out the entire time. there can be apps/data trying to be accessed on the sd card that can cause a phone to reboot
your point would only be valid if the boot-looping phones functioned long enough for the users to reinstall the troubled software, but the phones aren't. they boot-loop repeatedly even after the factory reset.
This whole thing is a debacle. Pushing software at night sounds fine except my phone was doing it on "airplane mode" all weekend with no data or signal connection. I find it difficult to believe them. Da@$ phone woke up half the house rebooting two nights in a row. Why can't they just say they messed it up?
Is there any way to back out the update?
there is, but it cannot be discussed on this board without violating the tos and you had to have taken steps prior to updating.
See my response here:
https://community.verizonwireless.com/thread/775872?start=70&tstart=0
It's an HTC thing; your phone needs to do the reboot loop to completion and then it will stop.
SSG
I too had the reboots every night on my HTC Droid Incredible since the update pulling the battery, turning it off, anything to make it stop. I am a network engineer by trade so I just couldn't stop thinking about things to try. I first pulled the SD card before going to bed and it didn't reboot. I tried it a second night. No reboot. Yesterday I faked it out by manually setting the date and time up one day I connected the phone to my PC and copied everything off of the SD Card and began looking at each folder for something. Among all of the other items there was a 'downloads' folder and a 'Downloads' folder. (note the capital D) When I tried opening the Downloads (capital D) folder I got the Windows XP error asking if I wanted to send a report. I moved the error off to the side and was able to copy everything except video files staring with MD....... I created a new Downloads folder and copied everything except the video files starting with MD..... I could now open the folder without the error. The MD video files wouldn't even open seperately. I know they are legit videos but something must have corrupted them. Maybe the software download that started the nightmare reboots. I formatted the SD card as FAT32 like it was, copied everything back (minus the MD video files). There were some apps I had to remove then download again but that wasn't so bad since they were all free anyways from the app store. In your troubleshooting I would first remove your SD card for one night and see if it stops the reboot. If it does, you're on your way to a fix. HTC support is the one who pushes these updates and they made no mention of sending a fix. They did however say all of their downloads are in a window from 2am to 7am. For me it seems the download corrupted some files on the SD card. So even though it appeared to have loaded succesfully the first day it still had things to do on the SD card. Hence the reboots. Hope this helps.
I don't think Verizon cares. My phone was rebooting every night and then today it rebooted, froze, and didn't come back up for hours. When it did come up it had deleted all my contacts. I took it the the Verizon store and he did a factory reset and now it wont come on at all. It stays on the droid eye screen and every few moments it says "droid". This is ridiculous Verizon you have no right to allow this to happen to so many people's phones. All the associate did was make comments about how my "old" phone should be slow when starting up and was surprised they issued a update for such an "old" phone. I think Verizon is trying to force everyone to update never mind if they are eligible or not. Its not fair or right.
"right" and "fair" don't enter into business. it's revenue and verizon is not an npo. by upgrading you, they get you to extend your contract for another two years, get you out of your unlimited data plan and into something that will cost you more and to add insult to injury they soak you for an additional $30 with their new upgrade fee. They're also counting on the fact that 80% of dissatisfied customers won't change carriers.
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