App Market
Utah_patriot
Enthusiast - Level 3

After the new application market update 3.3.11  the "My Apps"  section is not working it gives me a white screen with two tabs that take me back to the App market.

 

I have done two factory resets briefly I can access "My Apps" before it pushes the new market update then my apps goes back to not working again.

 

I have checked my gmail account it is associated to the account.  This is a connection issue not a Hardware issue.

 

I think the fault lays with the new update to the app market 3.3.11 that comes from Motorola/Verizon

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curtterp
Specialist - Level 1

Utah_patriot wrote:

After the new application market update 3.3.11  the "My Apps"  section is not working it gives me a white screen with two tabs that take me back to the App market.

 

I have done two factory resets briefly I can access "My Apps" before it pushes the new market update then my apps goes back to not working again.

 

I have checked my gmail account it is associated to the account.  This is a connection issue not a Hardware issue.

 

I think the fault lays with the new update to the app market 3.3.11 that comes from Motorola/Verizon


The Market is run by Google. Motorola/Verizon has nothing to do with it.

 

Log into the market on your computer at the following URL

 

https://market.android.com/apps

 

You should see a sign in link/button at the top right of the screen. The login is the same as your gmail account and the same password. You should see all the apps that you have downloaded from the Market.

 

 

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Utah_patriot
Enthusiast - Level 3

I know I spoke with a tier 2 Motorola rep and a tier 2 Verizon rep for over 1 HR and 30 Mins just to get nowhere.

 

They want me to switch out my device for another I tried to tell them this nobody will listen

 

I guess I will wait for another update to Ice Cream Sandwich

 

Just very frustrated with Verizon and Motorola

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B33
Legend

Utah_patriot wrote:

I know I spoke with a tier 2 Motorola rep and a tier 2 Verizon rep for over 1 HR and 30 Mins just to get nowhere.

 

They want me to switch out my device for another I tried to tell them this nobody will listen

 

I guess I will wait for another update to Ice Cream Sandwich

 

Just very frustrated with Verizon and Motorola


Give this a Try an see if works Tap your settings then go to > Applications > Manage Applications > Select Downloaded or All Then Schroll Down to Market open it From there Clear the Cache then Data Then force Stop once done hit the home button then Pull the Battery to do a soft reset while the battery is out hold down the power button for at least 15 seconds then re-install the batter power it up waite till it fully loads then hit your market key accept the terms an see if it works if not then i'd say you might have to return it. But give this a try first. Let me know if it worked or not. B33

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Utah_patriot
Enthusiast - Level 3

It's a market Issue not a Phone Problem tired of dealing with Incompetent tech support agents.

 

Tier 2 Support should be more adapt in working with Androids.  He had no Idea what to do and no experience with Android phones very sad day for Verizon and Motorola tech support.

 

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Utah_patriot
Enthusiast - Level 3

Well their sending out droid number 3 this whole flawed bionic deal is just a embarrassment to Verizon

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Utah_patriot
Enthusiast - Level 3

Got the new replacement phone same issue with the new phone.

 

I told everyone at Verizon this was software issue they did not listen to the customer once again screw this Tier 2 reps know nothing about how the Android market or how the phones work at all.

 

Total waste of my time

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Utah_patriot
Enthusiast - Level 3

Called Motorola not even they can help

 

Can't call anyone to resolve this issue

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Utah_patriot
Enthusiast - Level 3

My Apps still not working verizon and motorola both can't fix this problem and trying to get a hold of google is a joke.

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B33
Legend

Utah_patriot wrote:

My Apps still not working verizon and motorola both can't fix this problem and trying to get a hold of google is a joke.


Utah might be time to get another phone i can't remember if you've had it over the 14 days or not but if it's not past i'd trade it for the HTC Rezound to me Utah it's alot better maid phone an will provide you with better picture Taking an many other things. But this is just a suggestion an i hope you get something resolved with that Bionic Good luck B33

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ChronicBionic
Newbie

seriously? 

 

 

you keep trading in your phone because the app market isn't working?  it never works right!  welcome to google's app market!  enjoy it when it works properly (about half the time).  

 

after my update to the new app market, it got even worse.  for about five days now, i've been routed back to the old (green) market. 

 

your phone has nothing to do with it.  you're wasting your time calling tech support and switching phones.

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curtterp
Specialist - Level 1

Utah

 

Did you clear the cache and data from the Market ?

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pappy53
Enthusiast - Level 3

I've never had a problem with the market. I have not had a problem with my Bionic. I guess that I am just blessed.

 

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Utah_patriot
Enthusiast - Level 3

Pappy didn't you void your warranty by installing a unauthorized Verizon of a Update to your phone.

 

The problem I am having affects a lot of Verizon users if your market works great.

But then again you have unauthorized software on your phone.

 

I have had two different phones that both have the same problem.

I have not been able to find the cause or root of my problem.

 

Until myself and other affected by this problem get it fixed I will continue looking for a solution to fix this problem.

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Utah_patriot
Enthusiast - Level 3

Spoke with a level 3 Motorola rep today and esculated it to level 2 google rep hoping for a change soon

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Utah_patriot
Enthusiast - Level 3

I also have experienced this problem after the Update to 3.3.11 Market Version.
When I open the "My Apps" from the menu it shows my email followed by

"Applications and game owned by this account will appear here"

Browse apps
Browse Games

I have performed a master reset changed phones out x3 times and still have the problem
I have deleted the media area and reformatted the Micro SD card several times.

I have spoke with Verizon and Motorola both have no Idea how to fix it and Google is impossible to contact.
Nobody can address this problem on my Droid Bionic.

I have spent hours trying to resolve the problem spent almost four hours on the phone and several hours browsing the forums.
This is a widespread problem that needs to be fixed and Google needs to take ownership of the problem and fix it.

This is ridiculous Google can't fix their market issues this is a widespread problem.

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pappy53
Enthusiast - Level 3
"Pappy didn't you void your warranty by installing a unauthorized Verizon of a Update to your phone." I am now back to stock, and my Bionic is still having no problems. And no, I did not void my warranty.
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