I have been with Verizon wireless since I purchased my first cell phone. But my recent purchase of the Droid X will be my last. The phone itself is great (with the exception of a short battery charge life). The factor that will cause me to change services is the fact that Verizon has created a locked down software that doesn't permit me to delete certain apps, such as Blockbuster. I purchased the phone, and pay for the monthly service. Why don't I get to decide what apps are on the phone? You can put money on the fact that no one in the Verizon Wireless store told me about this little problem when they were trying to sell me the phone