AFTER POWERING ON, WHY DOES MY BATTERY DIE AFTER TWO HOURS, ON MY MOTOROLA DROID MINI; HOW CAN I FIX IT?
JoelR_VZW
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I did install MESSENGER; but have since uninstalled it. I have had this phone since late 2013
Four year old phone might not have good battery life anymore. Maybe it is time to replace it?
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Let's see what's draining the battery life on your phone by tapping Settings>Battery>Review the battery usage.
Click the link below for more suggestions on how to extend the battery life on that device:
https://www.verizonwireless.com/support/knowledge-base-85611/
LasinaH_VZW
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It shows MEDIASERVER and MEDIA are using up a total of 70%
SANSAN38
SANSAN38, thank you for keeping us posted. On the phone go to settings > Apps > find Media Server and Media. For both force stop and close. Power the phone off and back on. Let us know if you still have the trouble.
TionnaB_VZW
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TionnaB_VZW
In APPS, there was only Media storage; so, I clicked Force Stop. It worked a bit, meaning the battery lasted a little longer than before, but, still only last a few hours.
SANSAN38
We appreciate your efforts, SANSAN38. Our goal is to ensure that we've looked into every possible cause for the battery drain and the options to resolve it. Ann154 mentioned a good point above. The older a phone's battery gets, the battery life tends to decrease. This could be what you're experiencing. However, let's continue with some troubleshooting so that we can determine for sure what's going on. What software version do you have installed on your phone? Check by going to Settings > About Phone > System Version. Also, please run a Device Health Check using the steps on the following link http://vz.to/2ksl0lb . Within the results, review the information shown in the battery section and provide us with the details.
ShawnteJ_VZW
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System Version
24.21.7.obakem_verizon.Verizon.en.US
Thank you
SANSAN38
Update on my battery; I replaced my old battery, charged my phone 100%, and within 3 1/2 hours the battery was @ 12%.
It's really not an option to purchase another phone, due to being laid off, are there any other suggestions.
Thanks for the update, SANSAN38. I definitely understand the need to keep the phone you have when you're on a budget, so I appreciate you giving another charger a try. After a bit of research, I was able to find a number of customers reporting success by resetting the Download Manager on the phone. To do this, please follow the steps at https://www.verizonwireless.com/support/knowledge-base-84964/ and select Download Manager in #2. Once that's done, make sure to follow all the remaining steps LasinaH_VZW recommended for extending the battery life, followed by restarting your phone and charging it to 100%. Does this help?
JenniferH_VZW
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Unfortunately, this didn’t help, down to 12% after 2½ hours.
Sandy [removed]
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Sansan38, glad to hear that the new charger is working. Is the phone staying charged?
AlbertoR_VZW
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So far so good; it stayed charged overnight and I’m getting ready to charge it again. I borrowed a charger from a friend that has the same phone; I’ll just have to figure out how to get a charger.
Thanks for the support!
SANSAN38
UPDATE: I have gotten another charger and the phone has been charged for 10 hours and holding.
Thank you,
SANSAN38
SANSAN38, we are glad to hear that this has done the trick. The accessories for your Droid Mini are available at http://spr.ly/6580Dgd6I;
LorenB_VZW
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LorenB_VZW,
http://spr.ly/6580Dgd6I;
This link doesn’t work for me; clicked on it, copied and pasted it with and without the → ; and retyped it. I keep getting an error message.
Oops, we can't find that page.
The page you are trying to reach is temporarily unavailable or the page may no longer exist.
SANSAN38
Verizon Wireless likely doesn't sell any more accessories for an older device such as the DROID Mini.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I’m just trying to get a charger; there has to be a charger for the Droid mini.
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I am so sorry that the link didn't work for your SANSAN38. We want to be sure you get pointed in the right direction so you can find the accessories we have that are compatible with your device. Please try this link: https://www.verizonwireless.com/accessories/batteries-and-chargers/droid-mini/ I hope this helps.
RosanneM_VZW
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