Backup Assistant PIN Issues
jwalt62
Enthusiast - Level 2

Model: Droid X

Android Version: 2.3.4

System Version: 4.5.621.en.US version

My phone is telling me that my PIN is wrong. I hit "forgot pin" and it displayed what I've been entering. I've tried to sync it from the website and it tells me that it's already running. I don't know how to un/reinstall the program, and I can't clear the cache because it's displaying 0.00. I don't know how to change my PIN either. HELP! I'm so confused!!

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SydneyK
Master - Level 3

I'm having this same problem, on my Inc 2 running 2.3.4. It started a week ago. I've tried all the things you have, and I haven't been able to figure out how to fix this. Clearing the cache didn't work anyway.

bearone21
Legend

on a pc in myverizon/ba, you can see the pin & confirm you're entering it correctly.

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jwalt62
Enthusiast - Level 2

I was able to view it on the phone as well as the website. They're the same as what I was entering in.

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bearone21
Legend

glad they were the same, many folks find that they aren't entering the pin that's on the website.

fwiw:

i'm not able to see the ba pin on the droid x.

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