So about 2 weeks ago, I noticed that all of my messages reverted to just phone numbers. All of my "contacts" were not saved in my phone. I tried using BA to restore all of my contacts, but at the time it only restored 4, which happened to be the BAL, PMT etc.
I have had a few other issues with the phone as well. I have since contacted VZW customer service and they are replacing my phone with a refurbished one (hopefully I get it by the end of this week).
So Tech support told me that somehow my contacts on the BA server got moved to the "trash" bin. I have no idea how that could have happened since, I don't have access to that and only VZW does. Either way, they restored that file and I have gotten most of my contacts back (still missing some). Now when I go to use BA it only backs up 9 contacts and I have almost 200 contacts saved in my phone.
Anyone have any idea as to why BA is not backing up all of my contacts.
I have since learned to export all of my contacts to my SD card and SIM card so that I can restore them from there if I need to.\
Thanks in advanced.
Check your Google account and see if the contacts are there. Backup Assistant doesn't backup the contacts saved as Google contacts.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
to further piggy back of of Ann's suggestion - I recommend to store your contacts only with Google. the VZW backup assistant is not as reliable and not as easily editable. simply login to your gmail account, and add/edit your contacts there. they will show up automatically on your phone (provided that you have background data and auto syn turned on).