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Backup Assistant doesn't sync all of my contacts
h1tman_77
Member

Hello,

So about 2 weeks ago, I noticed that all of my messages reverted to just phone numbers. All of my "contacts" were not saved in my phone. I tried using BA to restore all of my contacts, but at the time it only restored 4, which happened to be the BAL, PMT etc.

I have had a few other issues with the phone as well. I have since contacted VZW customer service and they are replacing my phone with a refurbished one (hopefully I get it by the end of this week).

So Tech support told me that somehow my contacts on the BA server got moved to the "trash" bin. I have no idea how that could have happened since, I don't have access to that and only VZW does. Either way, they restored that file and I have gotten most of my contacts back (still missing some). Now when I go to use BA it only backs up 9 contacts and I have almost 200 contacts saved in my phone.

Anyone have any idea as to why BA is not backing up all of my contacts.

I have since learned to export all of my contacts to my SD card and SIM card so that I can restore them from there if I need to.\

Thanks in advanced.

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Re: Backup Assistant doesn't sync all of my contacts
Ann154
MVP MVP
MVP

Check your Google account and see if the contacts are there.  Backup Assistant doesn't backup the contacts saved as Google contacts.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Backup Assistant doesn't sync all of my contacts
jco23
Novice

to further piggy back of of Ann's suggestion - I recommend to store your contacts only with Google.  the VZW backup assistant is not as reliable and not as easily editable.  simply login to your gmail account, and add/edit your contacts there.  they will show up automatically on your phone (provided that you have background data and auto syn turned on).

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