Backup Assistant is not populating the data to the site

I have 200+ contacts in my phone that were transfered by the Verizon store. They also set up the backup assistant for me. When I sync the contacts to the backup assistant from the device I get a message on the device that says succeded and a time and date which are current. Then I go to my computer login to the backup site and no contacts show up. When I click in the messages tab the messages are there. I have reset the phone synced about 100 times and still no contacts. Any ideas?

Accepted answers

Ann154

If your contacts are saved as Google contacts, they WILL NOT backup to Verizon's Backup Assistant.

If the word Google is under the Link box (which is an option to allow linking to other contacts), the contact is saved as a Google contact. You can't change it after it is saved the first time.

From your post above, it sounds like your contacts were uploaded to your Google account and synced to your phone.

Google contacts are a better way to go IMHO.

All comments

Ann154

Check on the phone to see if the contacts as saved as phone contacts or Google contacts?

Open the People application. Press menu button and then select View. The different types of contacts will be listed.

Google contacts
Phone Contacts
SIM card contacts

Post back with more information.

DTCguy

I checked several and they all have the word google under the link icon that seems to be broken. What now?

Ann154

DTCguy

Thanks,

I will need to be attentive when I save a new contact to make sure they are a google lined one.