Backup Assistant problems

[mrs99]

The Backup assistant does not seem to work properly.  I enter changes on Verizon, but they do not always transfer to my phone. Is there a bug with the program?

Once a contact is in your addressbook, how can I make editing changes on the phone?

[Wildman · Accepted solution]

BA does not work well with a number of smartphones because it is designed to thransfer info from basic devices, try exporting contacts from BA site and import into Google account and then disable BA on device...  This has been the working solution for a number of smartphone users..

Export and Import instructions..

1. Log into Verizon Backup Assistant
2. Click on Export to CSV
3. Save File as (or Rename to) Contacts (it should already be converted to CSV so including .csv is redundant)
4. Log into Gmail/Google Voice
5. Click on Contacts
6. Click on Import
7. Browse for the Contacts (.csv) file
8. Click Import

Disable Backup Assistance

Settings / Applications / Manage Applications / All Tab / Sync Storage and Clear Data and Cache

[Nebular_Novice]

It sounds as if you should simply be able to go into Contacts on the Charge, select the contact you want to edit and go edit it.  You enter Edit mode for a contact by pressing the Menu key (lower left physical key), then touch Edit on the menu which pops up at the bottom of the display.  You should then be able to change or add pretty much any data you want in that contact.

If that's not what you're looking for, please try to describe what you're trying to do.  I use Backup Assistant and have had no problems -- beyond recognizing that Backup Assistent is very basic so some of the contact info on the Charge is not backed up.