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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Correct Answer!
Bad everything
b3no7
Member
‎09-05-2012 10:03 PM

Over the past few months this phone has gone down hill. I've tried just about everything I could think of. I went from just a standard soft reset to a hard reset to uninstalling apps and even to a factory reset. Nothing has fixed my spontaneous restarting problem. I could unlock my phone and then it restarts. I could be in the middle of playing a game on my phone or a phone call and then it just restarts. The phone lags a lot more than it used to when I first got it around a year ago. I went to a verizon store yesterday and I asked if I could exchange my phone because I know I have the total protection coverage on my phone. The clerk told me that only the account holder could do this. I know that's not true because I have done this before on many of my previous phones. I'm really frustrated on both the phone and the company.

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Correct Answer!
Re: Bad everything
vzw_customer_support
Customer Support
‎09-18-2012 09:47 AM

Hey b3no7!

Having issues with your phone is no fun! I'm so sorry! I'm glad you signed up for Total Equipment Coverage. It's such a valuable option for your device. You have done some amazing troubleshooting steps already! I appreciate you taking the time to do that! Can you please direct message me: Katieh_VZW. I would be happy to take a look at your options.

Thanks!

Katie H
VZW Support
Follow us on Twitter @VZWSupport

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