Over the past few months this phone has gone down hill. I've tried just about everything I could think of. I went from just a standard soft reset to a hard reset to uninstalling apps and even to a factory reset. Nothing has fixed my spontaneous restarting problem. I could unlock my phone and then it restarts. I could be in the middle of playing a game on my phone or a phone call and then it just restarts. The phone lags a lot more than it used to when I first got it around a year ago. I went to a verizon store yesterday and I asked if I could exchange my phone because I know I have the total protection coverage on my phone. The clerk told me that only the account holder could do this. I know that's not true because I have done this before on many of my previous phones. I'm really frustrated on both the phone and the company.
Hey b3no7!
Having issues with your phone is no fun! I'm so sorry! I'm glad you signed up for Total Equipment Coverage. It's such a valuable option for your device. You have done some amazing troubleshooting steps already! I appreciate you taking the time to do that! Can you please direct message me: Katieh_VZW. I would be happy to take a look at your options.
Thanks!
Katie H
VZW Support
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