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Battery Save Mode
radsmit
Member

Incredible 2 is stuck in battery save mode. Restarting, etc does not seem to help.  Any ideas?

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Re: Battery Save Mode
vzw_customer_support
Customer Support

Good afternoon radsmit-

I'm so sorry for the trouble this has been causing! Lets get to the bottom of this! My first recommendation is to enable safe mode (steps http://bit.ly/W0IQS2) to see if the rebooting stops. This step will disable all 3rd party apps, therein letting us know if a 3rd party app was the cause for the battery mode/rebooting. If necessary, an alternative hard reset (steps http://bit.ly/VXb1R3) to allow the phone to return to its factory settings. It is best to ensure your personal contacts and calendar are backed up to Google before resetting. Keep me posted of the progress!

Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport

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