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Battery and Spontaneous Restart Issues with the Droid X

Over the past several months my Motorola Droid X has been spontaneously restarting. It does it on a full battery unplugged, on a low battery unplugged, on a full battery plugged in, on a low battery plugged in, with apps running, without apps running, when I'm using it, and when I'm not using it. There is no discernible pattern to when it restarts and no warning that it is about to happen.

I uninstalled a bunch of my apps and the problem persisted.

I chatted with a support representative and he recommended that I do a factory reset.

In the past two weeks I noticed a steep decline in battery life. The Droid X is known for having great battery life and I could usually go for more than a day without recharging. Now I only get 4 hours on a charge even if I don't use it.

Two days ago I performed a factory reset. The phone performs regular tasks much more quickly but I still have both problems. It still spontaneously restarts and the battery life is miserably low.

Does anyone have a solution? Should I go to a Verizon location and request a replacement Droid X? I've had this one for about 15 months. I do not want to upgrade phones because I do not want to lose my unlimited data plan.

Comments

ewink77

I have this same problem. I don't know if it's related or not, but it started around the same time I started having issues with the camera and pictures being corrupted. I think it's the OS, and basically the phone is 'crashing' but I am not technical enough to understand exactly what's going on.

The latest update seems to have stopped (or at least greatly reduced) my random reboots. You might want to check and see if you're on the most recent version (4.5.621).

Verizon_Support

Hi emhughes,

I'm saddened to see you are having trouble with your device and I am here to help! I appreciate you completing some basic trouble shooting steps on you own. Have you recently downloaded any new applications? Do you have a task manger or battery saver application downloaded? Are your GPS, Bluetooth and/or wi-fi features enabled when they are not being used? I look forward to hearing from you soon.

Thanks for your contribution to our community forums,

AyaniB_VZW

Follow us on twitter @VZWSupport

DynaJim

For the VZSupport Folks:

My I've had my X2 for well over a year now and have been (and still am) very happy with the phone, including the battery life. I've been able to dial back all the location services, networking, and data back to the point where the phone lasts for three plus days on a single charge... until about four days ago. Now it burns through the battery in about 6 hours. I have not downloaded any new applications, but I did see some automatic updates go by. The only other symptom I can find is the phone is physically warm, so its little processor is busy grinding on something I just can't tell what. I've checked the native application manager and battery use app (from the Settings) ... can't see anything out of the ordinary.

Ideas?

Jim

jjt13

I was having the same issues and then one day the battery would not charge and I noticed the battery was bulging a bit.

I figured it was time either for a phone upgrade or a new battery. I went with a new phone, but I recently pulled the droid X out to use it as a wifi camera viewer. I bought a new battery and it seems as though the issue have gone away. It may be time to replace the battery.

painedwulf

Is the battery getting hot? Have you checked for updates? Do you have T.E.C.? Have you installed any games? Have you left the phone powered down with battery removed for at least an hour? If you have had the phone for 15 months with the same battery, it may just be the battery, they are only able to be charged a limited amount of times before they begin to go bad. Batteries are cheap and easy to replace.

painedwulf

If the phone is getting warm while in use that is normal. If it is getting warm while just sitting there you will want to call 8009220204 from a different phone and get the phone some trouble shooting done. If it is out of warranty or you might want to borrow a battery if you know someone else with the same phone that can loan it to you for a day (don't put your battery into their phone just in case) and see if it stays charged longer. If that works get a new battery.

painedwulf

Anytime the battery is deformed or hot, replace the battery fast. It is usually a quick fix and less stressful than waiting on a replacement phone (if it is under the 1yr warrenty or you have TEC) only to have the same issues again.

painedwulf

If any of your applications (like FB) updated check the sync settings. Also if you are connecting to a wi-fi and using mobile data when leaving the wi-fi your phone will continue scanning for a wi-fi connection. Make sure to turn off the wi-fi setting when not connected.

emhughes

Thank you all.

I solved the problem with the battery not holding a charge. I use Sugar Sync to upload my photos automatically to my computer and my cloud storage drive had filled up. Because the cloud storage was full, Sugar Sync had no place to send the files to so it was stuck in a perpetual loop of attempting to upload files. This drained my battery really really fast. I solved the issue by deleting all of the contents of my Sugar Sync cloud storage account.

The issue of my phone spontaneously restarting has not been solved and my research around the web discovered that this is a problem for multiple models of Motorola smartphones. My roommate has a Droid Bionic and it has the same problem though with less frequency. There appear to be no solutions on the internet.

DynaJim

Good ideas for my problems too!

I had not thought about the battery simply getting tired.

As for the spontaneous restarts… it does seem to be a widespread problem. For me, this happens occasionally and only when I’m listening to music. I did find that some people tried using other music players; I downloaded a couple and tried them briefly with no restart problems. … My problem is I like the native music player better than anything else I could find, lesser of two evils I guess. :-)

RandelG

I have had the X for about the same time as you. I get about 7 hours with moderate use. The forced resets happened when I was using the native music player as well. Tried the Double twist player but that exacerbated the problem. I have been using Rocket Player which is a very simple and stable player. Will probably get a new battery to see if it helps. Due to upgrade in Dec. but the new share everything plans will cost me more than what I am paying now with unlimited data. Going to be using the X for the unforeseeable future, (or until they do a 2 for one data plan promotion).

bearone21

i'm eligible now & like nothing in the present verizon phones & just bought a like new in box dx, with car dock & extended batt & cover, so i'll keep my unlimited plan.

i use the native music player & don't have any of the spontaneous restarts when shut off on either of these phones.

DynaJim

Turned out it was not my battery. After a hard reset, the phone is back to its old self! I still think it was an update to an app, but I have no idea which one. I've reloaded most of the old apps and so far so good; even the restarts seem to have stopped (keeping my fingers crossed). With the extended battery and the data chatter dialed back I go two days between charges.

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