Be cautious of sales people at verizon. I purchased two new upgrade phones this week and was told these would appear on my March invoice by the sales person since the current billing cycle had ended. Imagine my surprise when my February invoice had $600 on it for a normal $200 bill.
I understand mistakes happen, but when I called verizon to fix the problem I was told, after 30 minutes of conversation, they could delay the charges to March, reimburse me for any late charges and call me back to make "payment arrangements" on my normal monthly bill for the new equipment.
This was a verizon error, charging it to a billing cycle which has already closed, and making me, a 25 year customer, feel like a second rate citizen because they made a mistake. The "supervisor" even agreed it was their mistake, but "could not fix the mistake".
Well, it did get resolved, but not before I had to threaten to return the equipment and find me a new provider after 25 years, which I would have gladly done.
I should have never been put in this position to begin with and once the error by verizon was discovered there should have been a "no discussion, we will fix it response".
Words of caution:
-Get everything in writing
-Check your bill carefully
-Hold those **bleep** accountable for what they promise!!!!
Be careful!!!
