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Bionic cannot make or receive calls after successful ICS update
PKillian
Member

Can't find this anywhere else.  Have been using the phone for several days after successfully upgrading to ICS.  I can text and email.  All data services appear ok.  Just phone function.  When tryng to call, it attempts to dial out and then terminates.  Any help?

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Re: Bionic cannot make or receive calls after successful ICS update
tikibar1
Sr. Leader
Sr. Leader

Have you tried turning off the phone, removing the SIM card, waiting a few minutes, then replacing the card and rebooting the phone?

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Re: Bionic cannot make or receive calls after successful ICS update
PKillian
Member

not removing the SIM card.  I'll try that.

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Re: Bionic cannot make or receive calls after successful ICS update
PKillian
Member

Tried it twice with no success.  Now thinkin maybe the SIM card is corrupt.

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Re: Bionic cannot make or receive calls after successful ICS update
golferino
Member

I find occassinally i get a call but i can't hear caller (vol is up).  By turning off Bluetooth, I can hear caller.

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Re: Bionic cannot make or receive calls after successful ICS update
Not applicable

Hi PKillian,

I know how important it is to have a working phone. Let's get this issue resolved. Let's first begin by putting you phone in Safe Mode. Follow these steps http://bit.ly/mX5mec. After successfully putting your phone in Safe Mode, try making a call and receiving a call on your Bionic. If you do not experience the same issues while your phone is in Safe Mode, we would then need to proceed and complete a Master Reset. Make sure you back up your personal data before completing the reset. Here are the steps to complete the Master Reset http://bit.ly/nExWmP. Let us know how this works out for you.

NidiaA_VZW

Please follow us on Twitter @vzwsupport

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