Broken DROID and no replacement: So disappointed... anyone have guidance

[mdaubman]

Here is what's happened:

1) Droid stopped working

2) Customer support was great and sent refurbished replacement

3) Replacement regular mic not workin (only speakerphone).  Tried factory reset and still broken.

4) Calls to customer support now say there are no replacement droids but we can get phones that are NOT as good as the droid (LG ally as an example).  Screens are smaller, features different, quality worse and in ALL cases these phones would have cost me a LOT less to buy originally.

So, I'm suck with a phone that doesn't work right.  I've offered to pay extra and get the Droid X but of course, they say no because I'm not at the end of my contract.  I'm so disappointed and lost on what to do here.  I have a 2 year contract because I bought a DROID.  Now I'm stuck in a contract and they want to give me other than a droid. I'm sure fine print protects Verizon, but this sure feels like breach of contract... and just not moral or fair.  Any help? 

Michael

[Nilrac412]

Michael,

I am in the same boat as you, I extremely disappointed in Verizon's handling of the situation in not telling Customers they are phasing their phones out for the upcoming Motorola Droid 2, but instead leaving us hanging say we'll let you know when a replacement comes in, or allowing to swap for much larger downgrades. Asurion however is going to be offering replacements of the Droid X and INcredile as equivalents for the Droid!

[mdaubman]

I'm trying to figure out if I have any options.  I guess taking my contract to my lawyer is a good first step but I'm just hoping Verizon "steps" up and offers a fair deal.

[Nilrac412]

It seems our only options are take the downgrade and sit on our hands and hope we get a new Droid, the Incredible and X are on back order until August unforunately . I feel like Verizon is dropping the ball big time...

[mdaubman]

Does verizon monitor these boards?  I'd think they would be eager to fix a problem that seems to be getting larger every day.  I've been a long time Verizon customer and I'm starting to warn others of this unfair behavior (on this board and others).  I'm surprised Verizon isn't trying to "make it right".

Michael

[PJNC284]

There's talk that Assurion may be offering the Incredible and Droid X as replacements later this summer.  Guess we'll have to wait and see what they do and if Verizon follows.  I'll have to make a note not to let my droid fall out of my pocket and face plant on the asphalt anymore.  **bleep** running shorts and shallow pockets.  I've not used the holster twice and it's fallen out twice. lol End result is a nice little crack across the search and home keys.  

[mjyawn]

Same here on my 3rd one we should go to the FCC and BBB and file compliants!!! Let me know if yall are with me.

[sranger]

If your phone is still under warrantee, I suspect that you can cancel your contract ( without penality ) if they can not provide you with an equivalant replacement.  Of course they have a lot of lawyers and may fight you on this.  ( I am sure this is covered in their fine print some where )  I think a complaint with BBB is a good option if Verizon refuses to help...  I would personally not accept an inferior phone....

However, on a realistic note, you can probably find a workign Droid somewhere on Ebay, Crigs list, ect... for a reasonalbe price if you just want to get a working phone and put the issue behind you....

It is sad, but Verizon does seem to not care about you as a customer once you sign the two year contract......  My experiance with their customer service has been horrable....

[bkfist]

Actually, I would contact your State Attorney Generals office and file a consumer protection complaint with them.  That particular state office has the power to prevent a corporation from doing business in your state.  Companies WILL pay attention when they receive a letter from an Attorney General's office.  Plus, there is no charge to you.

I don't think the AG's office would flinch at the fact you took a "lesser" phone temporarily as you "had to" to get a working phone, since you were required to pay your contract regardless of whether or not you had a phone.

[Cobjones]

I am on my 4th, and they said they will continue to send out refurbs. There will be a lot for a while. They might stop building them new, but they will refurb for a while. If I have to take back another one I will throw a sh*tstorm.