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CUSTOMER SERVICE

Is it possible that Verizon could actually help a customer with a problem without saying " you signed a contract, rt? "sorry, you'll have to wait your 2 years" ( BTW, thank you Claudia for that help) So Verizon gets my $240, a single mom who is losing herhouse and has not worked in a year. Why did I ever leave A T & T.

I was lied to by a Verizon store that added a 3rd line telling me that I wouldn't be charged for it. I'm being charged over $10 a month for the next 2 years ($240) for a phone that doesn't exist because someone in Verizon store at closing time wanted to sell me an iPhone that I didn't need. All I wanted to do was have them fix the new cell phone that stopped working. Thanks Verizon, great customer service. I will not be coming back.

Comments

Soulchaser

Admins on this board, this has been here for 2 days and not one response? This should be investigated.

Thanks

SydneyK

This has been posted in multiple threads, and this is mainly a peer-to-peer forum.

It seems to me the poster added a line to upgrade to an iPhone. I'm not even going to ask why someone without a job added a line (though I'm sorry to hear that), then thought there would be no monthly charge to add that line.

If my assumptions are wrong and this is an error -- meaning you don't have an iPhone and are being charged an extra $10 for nothing -- please call customer service at *611 or 800-922-0204.

georgiadawn1999

Hello fellow verizoners,

I like up to tell my own story of their HORRIBLE, I don't give a {word filter avoidance} attitude. I have been a customer for 7 yrs and never had a need to be on these forums. I had a regular flip phone and I didn't even know how to take a photo, are family plan was around 140.00 a month and like I says that has been for 7 yrs. Well my contract was up and I ask my husband if I should try a smartphone, it will only cost 10.00 a month more. Well it ended up costing me 29.99 a month plus insurance and guess what I am on my 10th phone this week since January and now this one doesn't work and I don't want to call them. I have 5 Samsung Fascinates all pre-certified, then we switched to the Droid X, I was so excited. It was broken from the start so back ago it goes. I had 4 of them. Now all this time, I am so frustrated of them telling me they can't give me a new phone that they will only send me the refrubished ones. and I keep telling them, I don't care if you send me a 30 yt old phone, I just need a dependable phone, that is ALL I WANT. Well I FINALLY got this amazing verizon service person you actually listened and really seemed to care. She sent me a BRAND NEW HTC Incredible Droid 2, and guess what it DOESN'T"T WORK. I was so excited waiting fir this phone, I thought this is going to work, it has to it is brand new, it is a HTC ,Which I thought was one of the best. Now I am sitting here with 2 broken phones (I didn't send the other one back yet. I'm waiting on a call back from Casandra. I am not a CRAZY, or insane person. This is actually happening to me. Now on this phone,

1)Screen gets locked up so bad that I I lite rely hurt my fingers to input data

2)Screen blacks out and you can't do anything

3)camera has problems with sd card, so I can't take photos.

4) a few of my friends called me and asked me what I wanted and I didn't make any calls

5) turning it over doesn't activated the speakerphone at all, and I did program it in settings

6)voice recognition doesn't work. I can't use the microphone to do anything.

7)gps voice doesn't speak, no matter how many times I put mute on and off

That is what comes off the top of my head. I have been on forums and talked to so many people. I think about going back to the flip, but I am just blown away of what the devices can do, when they do them, I don't want to call customer service, and I don't know Casandra's extension, I do know where she lives, but to deal with these people is a NIGHTMARE, and 4 of them were supervisors!!!!! So Please wish me luck and don't hesitate to give me advice on which phone to try next, I just want a really good camera/recorder to tape my son in his Speech Therapy.

Jax_Omen

1) scares me. You DO realize that Android phones use capacitive touchscreens, and pressing harder doesn't do ANYTHING. Other than damage the phone of course.

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