Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Ask a question
Correct answers are available for this post.
Call feature not functioning but texts works?
BLUEBERRYKNOLL
Newbie
‎12-16-2018 10:54 AM

Calling feature on my Motorola Droid Ultra not working, can still text but when a call comes in the phone does not ring and if they leave a voicemail I cannot hear anything when I play it back. If I call out I can hear nothing, but the call goes through.

0 Likes
1 Reply
Correct answers are available for this post.
Re: Call feature not functioning but texts works?
vzw_customer_support
Customer Service Rep
‎12-18-2018 11:08 AM

In this situation you must first determine if the problem is due to software, settings, or hardware. Fist check your settings and make sure the device is not on silent or do not disturb mode with the volume turned up adequately. After that, make sure your software is up to date with the latest version. As for your hardware, does the earpiece make any sound at all even from other services like automated systems or a test call (#832). You can also see if you are able to hear them in speakerphone mode, as it uses a different speaker on the device.

 

PaulS_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes