Camera and Black screen

emilyjm
Newbie

Whenever I take a picture and then touch to view it bigger the screen goes black and I have to restart the phone in order to use it.  It also does this when I go to view my pictures from a different area on the phone.  Anyone else having this problem and if so found a solution for it?

 

Thanks

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TheGreatOne
Master - Level 1

Apparently you are not the only one having the problem...check out this post HERE.

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wchandy
Newbie

My son had the same problem. After calling technical support and performing numerous steps (including a hard reset) it was determined that the phone needed to be replaced. Unfortunately, there is now a backorder issue and the replacement will not ship until at least August 3

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