Camera issue

charliepnyc
Newbie

I just noticed that there is a piece of fiber or some foreign object on the camera lens. It was not there last week. I did a factory reset , about 2 days ago and it was there. Is this something that i could take in my phone and swap it? or is this something i have to live with. the fiber shows up in all my pictures.

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JoeL_VZW
Verizon Employee

It is really annoying when you can't capture life's special moments flawlessly, its like when my thumb used to show up in all my photo shots.

 

Have you taken the back cover off to see if something is between the lens and the cover? If the device wasn't physically or liquid damaged, we would need to replace the device under the manufacturers warranty. Please send me a PM with your mobile number. I would be glad to get that process started for you.

 

Thank you

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