Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Camera/photos
jdaba
Newbie

Sometimes, the photos don't take.  they look like a white negative with a mountain.  Any suggestions/solutions?

0 Likes
Re: Camera/photos
vzw_customer_support
Customer Service Rep

Pictures are so valuable now days, and the convenience of being able to capture almost every moment with your phone is even better. Let's see what's going on with your camera jdaba!

Did this recently start happening? Are you using default camera application? If not, please try default. Also, do you notice a pattern when your photos don't take? Possibly if you zoom in or out, if its bright or dark setting? Please try going to Settings>Apps> All> Camera>Clear Data. Then restart phone. Once phone is back up, please try taking pictures again to see if this corrects issue, and let us know.

Thank you,
Vanessa_VZW
Please follow us on twitter @VZWSupport

0 Likes