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Camera/photos
jdaba
Member

Sometimes, the photos don't take.  they look like a white negative with a mountain.  Any suggestions/solutions?

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Re: Camera/photos
vzw_customer_support
Customer Support

Pictures are so valuable now days, and the convenience of being able to capture almost every moment with your phone is even better. Let's see what's going on with your camera jdaba!

Did this recently start happening? Are you using default camera application? If not, please try default. Also, do you notice a pattern when your photos don't take? Possibly if you zoom in or out, if its bright or dark setting? Please try going to Settings>Apps> All> Camera>Clear Data. Then restart phone. Once phone is back up, please try taking pictures again to see if this corrects issue, and let us know.

Thank you,
Vanessa_VZW
Please follow us on twitter @VZWSupport

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