Camera won't work
guyjincj
Newbie

This has been a consistent issue with my Droid 2. I'm on my third replacement now! The camera will work, but after a while it stops opening. I've noticed that right before this issue happens, I take a pic and instead of the actual image showing in the gallery, it shows a gray square. Also whenever my camera stops working, I cannot play any media files, not even Youtube. I have taken the sd card in and out, I have reset the phone, but the issue keeps happening. I'm sick and tired of it and to make things worse, Verizon send a REFURBISHED phone as a replacement, instead of a brand new one (I bought a new one, so I would expect to get a new one as a replacement). Has anyone else experienced this? Other than taking my phone back yet again, has anyone found a permanent solution? I don't want to keep resetting (taking battery out) every time, and I don't want to deal with the unhelpful morons at the Verizon store anymore! 

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veronicam
Newbie
Hi, i have the Droid 2 as well. We paid for NEW phones but got refurbished ones instead, not even as replacements but as our actual phones. I have the same exact problem with my camera on my phone too. I'll touch the camera app, I'll get a blank screen for a good 3 seconds like it's loading, but it'll revert to my home screen. many time my pictures don't show after i take them or appear as a grey square. It's a really big pain.
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Android10
Contributor - Level 3

Make sure you have the most updated software on the device. 


 

From the main screen, touch menu tab
Touch Settings
Touch About Phone
Touch System Updates

Ensure that you are using  the pre-installed camera application and gallery that came with the device.  
If you have applications that access the gallery on the device, try un-installing or removing those applications.  

 

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suzeeq72
Newbie

Same problem here.  I have another phone on the way to replace it (but for other reasons...randomly powering off).  

 

My question is this...how do you know if the phone they sent you is refurbished?  I will be irate if they send me a refurbished one!

Thanks,

Susan

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thornegirls
Newbie

My camera quit working AFTER the latest update.  It "takes the picture", but when I pull it up in the Gallery it is a grey square....any suggestions?????  This is my 2nd replacement due to touch screen issues.....I am counting the days to my next upgrade....

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jasnmar
Specialist - Level 1
Virtually all of the replacement phones are refurbished, so I'd actually expect it.
Sorry
Jason
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suzeeq72
Newbie
Has anyone ever complained about getting a refurb? Maybe that's why I keep getting phones with issues! If I wanted a refub, i could've saved the money and got a refurb, right?

Interested in anyone's experiences with complaining about this. Thx.
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jasnmar
Specialist - Level 1
Sure, people complain, but Verizon is able to point to the fine print that you signed when you got the phone.:smileysad:

I know it's a pain, but keep sending them in until you get one that works correctly. Eventually you will.

Jason
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Farmgirl_IN
Newbie

The camera on my Droid 2 has recently stopped working as well.  I'm having the same issue where the screen goes black for a few seconds then returns to the home screen.  So the fix is to return the phone for a new one?  I've tried the steps Noah mentioned.  I've stripped the phone down to what came with the base install with no luck.  I'm thinking the camera app itself has become corrupted.

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jasnmar
Specialist - Level 1
Hi Farmgirl -

If you haven't already the only other step is to try restoring factory defaults and see if that works before calling for a replacement. It'll be good practice for setting up the new phone when it arrives. 😕

Jason
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