Can't Receive Text Messages

I think this has been going on for a few days, but I just realized it last night (BEFORE I received the Gingerbread update, I have the udpate now) I can send texts just fine, but can't receive any at all. I get no notification, nothing. I have tried to send myself SMS and MMS messages from my girlfriend's phone (A Samsung Fascinate through Verizon), two different websites, and my own phone. Nothing. Everything else on the phone works fine, calls, internet, etc.

My data is turned on and I have a strong signal.

I did numerous restarts, including battery pulls. After one of the restarts, I got the Gingerbread push, so I downloaded it. No change. I did a factory reset, no change.

I was using the stock messaging app, so I downloaded SMS Pro, and no change still.

I'm about to call customer service, not really looking forward to that!

Accepted answers

Cody21

No, CLEAR CACHE is NOT a Factory Reset ... but "cleans" up a lot of stuff that causes issues without the effort to recover from a Factory reset.

Glad they fixed your issue though .... Please mark this resolved if you're happy. It will help others in the future to "go talk to Verizon" if they have a similar issue.

Enjoy.

All comments

Haus3755

Just got off the phone with customer service. My girlfriend is the accountholder, she is at work and unavailable, so they basically wouldn't even talk to me. He suggested a "soft restart" and calling the *228 setup number. Absolutely worthless. Like I figured, I am more frustrated than I was before talking to them.

keezy

You say they suggested the *228 method, but did you make sure to choose option 2 instead of 1??

Go into your Settings- Go to Applications- Select Manage Applications- Select your texting app- Select Clear Cache. Also do this for any email app you use (for some reason I've found these 2 apps go hand in hand when one is not functioning)

You're not receiving text from anyone, or just certain people?

Haus3755

I tried calling *228 and did option 1 and option 2.

I just looked through my caches, they are all empty, which they should be after doing the factory reset. I really thought this was the problem too...the first time I started being told that I had missed texts was last week, not long after I had tried to send a couple of pictures via text and those texts failed to go through.

I can't receive texts from anyone, or at least myself, two different websites, and my girlfriend. I think I was sent messages a few days ago from two others, but that hasn't been confirmed.

Cody21

Have you checked the obvious? On My Verizon (online), make sure you don't have SMS messages blocked for Incoming? I assume you tried uninstalling the APP & reinstalling it?