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Can't get texts
msawyer68
Newbie
‎07-17-2012 06:36 PM

I can not open bigger text messages sent to me. There is a down load button, when I push it I get an error saying "Download of message not unsuccessful"

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Re: Can't get texts
Ann154
Community Leader
Community Leader
‎07-17-2012 08:53 PM

Do you have your 3G network connection active when you try to download the attachments?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Can't get texts
msawyer68
Newbie
‎07-18-2012 11:17 AM

I believe so, I didn't know there was way to go 3G or not go 3G

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Re: Can't get texts
Ann154
Community Leader
Community Leader
‎07-18-2012 12:11 PM

The attachments in a MMS message won't download over a wifi network or if you have the mobile (3G) network turned off.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Can't get texts
vzw_customer_support
Customer Service Rep
‎07-31-2012 03:53 PM

Hey msawyer68! I can address your concerns about your messaging! Please ensure that your device has a 3G logo on the display when the message arrives. This is required to download a message? Please keep me posted

ChaunceyM_VZSupport

Follow us on twitter @VZWSupport

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