found this issue, Hope there is a fix. Is anyone else having the same issue.
I just got my incredible in the mail. I was trying to enter a couple contacts. I found the letter "t" will not type. Switched to number mode. It is even worse, Can't type 5, %, ), all are in the same column. Contacts will not allow you to turn the droid on its side and use the horizontal keyboard. Tried calibrating the keyboard it makes it worse. I can touch the letter "Q" and drag my finger across the screen and every letter in that row will highlight as I drag over it except the letter "t". Same thing happens in number / symbols mode start at either the 1, !, _, drag across everything will highlight as it is touch except the 5, %, ). I have 3 other coworkers with the incredible they do not have this issue on their phones. The issue occurs for them when they try on my phone. They all got theirs at least a month before me. So I am wondering if it is an issue with the new screens or just a defect in my phone?
I can imagine how frustrating this must be. Try doing a battery pull while the phone is on. Wait 5 seconds and place the battery back in. Then re-program your phone by dialing *228 send and option 1. HTH!
you can also try recaliberating the touch screen. not sure how to ....but you can do it.
UPDATE
Called HTC... No help, suggested factory reset ,which I didn't mind as I have no data on the phone yet, after reset must call *228 to reprogram. Did not work. Next suggestion, download a keyboard app, the free ones are crap. Why should I have to pay extra to make the device usable? I thought a working keyboard was apart of the initial $200.
On my own I tried *228 option 2 which is some sort of roaming update. That did not work either.
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