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Cannot Download

I need help, I have been trying to download my updates or new apps for at least 2 weeks. The downloading would continue for hours with no progress. Also my smartphone says that my WiFi need to be connected. However, I thought that I was getting WiFi with my phone. How can I fix this.

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tikibar1

Not sure what you mean by "thought that I was getting WiFi with my phone". Unless you've changed settings (which you probably don't want to do since it can eat up a lot of data), you need to connect your phone to WiFi to download updates/apps. Do you have WiFi at home/work or nearby business that you can use?

Case385

I have ATT Uvere with internet service. I also have a smartphone that is not an ATT device. I did connect the WiFi using the correct settings. It initially show connected and then shows WiFi disabled, secured with WPA/WPA2 PSK. When I try to download update for apps or get new apps, the downloading keeps running and never download. I hope this is a better explanation.

<Personal information removed per the Verizon Wireless Terms of Service.>

Message was edited by: Verizon Moderator

junior509

The security on your wifi probably not allow you to download the ics update so best recommendation is to try a different wifi( like an open wifi)

unknown

junior509 wrote:
The security on your wifi probably not allow you to download the ics update so best recommendation is to try a different wifi( like an open wifi)

I don;t he can download the ICS update over wi-fi. But he was having issues before that. He should be bale to download apps over wi-fi.

junior509

So the issue is you can not download app from the play store over wifi?

You can access the web fine while connected to wifi right?

tikibar1

Brian68 is not the OP; that would be Case385 and s/he hasn't been back since the original post. Hopefully they'll be back and provide more info. about their issue(s).

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