Child Item

Site Totals

61362 Questions Answered 267 Categories

Cannot Find backup Assistant

So I bought a phone from a private party. He had the phone rooted, whatever that means. So I now go to upload all of my contacts through backup assistant yet I am unable to find the app. Any ideas where I can download it or find it so I can put it back on my phone? Thanks

Comments

Ann154

It should be in the Play Store.

Verizon_Support

Hi there Mseldredge!

Having your contacts is really important. Although I can't assist with the phone alteration, I do have a couple of recommendations.

You can transfer your backup assistant applications to your gmail instead. Follow these steps please:

http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=27566

The second option is to Hard Reset your phone, but that may or may not remove the alteration. You can find those steps here:

http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=33552

Please keep us posted!

Thanks,

MelissaM_VZW

Follow us on Twitter @vzwsupport

Child Item