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Cannot Find backup Assistant
mseldredge
Member

So I bought a phone from a private party. He had the phone rooted, whatever that means. So I now go to upload all of my contacts through backup assistant yet I am unable to find the app.  Any ideas where I can download it or find it so I can put it back on my phone? Thanks

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Re: Cannot Find backup Assistant
Ann154
Expert
Expert

It should be in the Play Store.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Cannot Find backup Assistant
vzw_customer_support
Customer Support

Hi there Mseldredge!

Having your contacts is really important. Although I can't assist with the phone alteration, I do have a couple of recommendations.

You can transfer your backup assistant applications to your gmail instead. Follow these steps please:
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=27566

The second option is to Hard Reset your phone, but that may or may not remove the alteration. You can find those steps here:
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=33552

Please keep us posted!

Thanks,

MelissaM_VZW
Follow us on Twitter @vzwsupport

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