Cannot connect R2D2 Droid to Exchange 2003 server

Considering purchasing Droid phones for my company but have read much about connectivity issues between the Droid and Exchange. Have been attempting to connect a current Droid user/employee's phone to Exchange Server 2003.

The Droid phone in question is the R2D2. The user has an Outlook 2010 mailbox, my server is Windows Server 2003 Standard SP2. Our desktop operating system are XP SP3.

When setting up the phone I have to select the option 'disable verification' because I do not have a valid certificate on the server, but secure connection is valid. I receive a message saying I have successfully set-up the account. However, I receive a "(server name) account error" message and then a "connection error" message when the account attempts to connect to the server but it gives no indication what the error might be.

I have confirmed that OWA works on the server. I have confirmed this user can connect to OWA. I have confirmed that the secure connection software is installed on the server along with certificate software, just not the certificate. I have confirmed this user has access to use OWA and all mobile applications. As I said, I need a certificate but since you have the option to bypass this I can't imagine this would be the issue. I have tried connecting without the secure connection and still receive the error message. I have uninstalled and reinstalled the account several times.

Does anyone have any other suggestions?

Thank you.

Accepted answers

AntonioC_VZW

Droid devices will work correctly with corporate email accounts when provisioned with the proper data plan. Once you add the $44.99 Enterprise Data Plan to your device, you will be able to setup your phone to access your corporate email. This data plan is designed to work properly with Enterprise email solutions such as Microsoft Exchange, Lotus Notes Domino and Good.

All comments

jasnmar

I've heard a million problems with trying to get Droid's connected to exchange servers without valid certificates. I know that there is an option for this in the UI, but I'm not sure that it actually works.

Droids are very picky about the exchange server settings. In many cases people who get a valid cert. for the server quit having problems.

You might also try something like touchdown from the market ($$), as I've heard it supports more exchange configurations than the "built in" email client, but I've not tried it myself.

jason

mortb

I have read that the Droid family and Window Xp are not compatible. How true this is, I have no idea. I know it works with Windows 7 and hear that it will also work with Windows Vista.

AntonioC_VZW

jasnmar

No, you don't need a $45 plan to make Droid's work with Exchange. The $45 plan is for blackberry's. Droids "should" be able to be configured to work with the standard $30 data plan.

There are a number of different exhcange configurations possible on the exchange server side, as well as quite a few on the phone side.

Worst case there are applications ($) like touchdown which have been proven to work with "challenging" exchange servers.

jason

Crazzydave221

I have both Droids and new vzw IPhones. I struggled with droids too. Thought of touchdown but it's costly for all of our phones plus it wouldn't solve my iPhone issue for our president/owner. I googled for nights and some how bumped into TECHNOKOZ. These guys were amazing. Within 30 minutes I was cheering. And my droids were working perfectly. I avoided purchasing the touch down for 15 phones. It was great!! Check them out..