Cannot connect to mobile network on HTC Incredible

[lewiskm7]

I was having an issue with my phone where it would randomly restart over and over again, sometimes going on for 30 minutes or more, so I did a hard reset to see if it would fix the problem. Now, I cannot connect to the mobile network. I can make calls, but cannot use the internet or send/receive texts. I have called customer service, but they can't really help me because I don't have access to another phone right now to call them from. The mobile network box is checked, but just says "Turning on..." and the whole thing is greyed out so I can't uncheck it. Data roaming, data roaming sound, and enable always on mobile data are all checked and the system select option is set to automatic. I have called the *228 number and used option 1 multiple times and it successfully programs my phone, but does not solve the problem. I have also tried doing a hard reset again, as well as restarting my phone. If anyone has any idea how to solve this problem, that would be really helpful.

[budone]

Are you by chance on an Alltel plan?? When I do a hard reset, all my setting that come via OTA are wrong and have to be manually corrected and NO ONE at VZW especially stores have a clue on what needs to be corrected.

Either way, if you want to see if the settings are correct, send me a PM and I will send you detailed instructions on how to look, (not correct, at least yet) the settings for the network

[CrimsonGuard]

I would recommend having it replaced if its under warranty. If you have reset and wiped the phone and it still has that "turning on" message, then it sounds like a bad radio.

My 2¢

[RoyB_VZW]

Sorry for all the troubles you've experienced with your DROID Incredible. I've researched the device and found the issue you've explained about the phone continually power cycling itself is known, and has been reported back to HTC. They were unable to duplicate the issue on handsets they tested, and are asking that we obtain additional details about the device(s) that are having the problem, so they can look for similarities and work towards resolving the matter. 

Please PM me with your wireless number, an alternate contact number where you can be reached for troubleshooting (not your wireless number) and a good time to call you. I'll be happy to reach out to you directly to get the needed information and ensure it is sent to the manufacturer for review. 

Thanks for your post and we look forward to a fix for this concern.

[bobby2k88]

Had the same issue with my HTC Incredible. Constant random reboots and could not connect to the mobile network. Have called Tech Support about 3 time for the same issue and they were somehow able to get the phone to connect to the mobile network. Every since they did the software update to the phone around 2 -3 months ago I have had nothing but problems with the phone. From constant random reboots that could go on up to an half hour to unable to connect to the mobile network. There are obvious problems with the phone that either the Mfg or Verizon does not want to address. I have had the phone about a year and a half and did not encounter these issue until about 3 months ago. Phone is no longer under warranty so my only option is to purchase a new phone.

The whole issue with the phone and constant tech support help has been very frustrating.