I can barely hear the Droid X ring when a call comes in or the alert if a text or email is received. I have to check my phone regularly to see if I missed a call/text/email. PLEASE CONTACT VERIZON, from a phone other than the Droid X, AND LET THEM KNOW OF YOUR EXPERIENCES IF YOU TOO ARE HAVING THESE CONCERNS. I worked with Verizon and Motorola and after verifying the phone was set correctly I convinced the Motorola representative to put a Motorola Droid, with the slide out Keyboard, next to a Droid X and compare the difference in volume for the incoming calls and alerts. They agreed there is a difference. Please communicate your concern at Motorola.com also. Do not leave the phone face up as you will barely hear anything…I sometimes do not hear the phone when it’s quiet while I am sleeping.