A friend has tried to send me text messages and it fails on her end only. She receives my texts, but cannot respond. Does anyone else have this problem or any idea on what the problem might be?
Make sure you do not have any Call/Messaging blocks on your line by logging into your My Verizon and checking the call/messaging blocks. Make sure she can call you with a voice call. If you can not get a voice call from her then go into your phone contacts, select edit, scroll down to More Info, then make sure the Send straight to voicemail box does not have a green check.
Next have her contact her carrier and have then check her acct and network provisioning for any problems.
If none of the above fix the issue call Tech Support at 1-800-922-0204 and have them do a Trouble Ticket for the issue to see where/why the text messages are not getting to your device.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
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