Charge overheats if Google Map is used while the phone is being charged.

SandraW

I've encountered a strange problem:

The Charge does NOT overheat when using Google Maps on battery power.

The Charge does NOT overheat when being charged(either via AC adapter at home or DC adapter in car),

if Google Maps isn't open.

When Google Maps is open(GPS on) and the Charge is being charged, then the phone overheats and

shuts itself off after a warning message appears.

Verizon replaced the battery 3 times with brand new Samsung batteries. The phone was hard reset each time.

I ended up trying it on the Verizon corporate store's Charge on display. Turns out that the problem can be

reproduced in store.... Does anyone else have this problem?

Accepted answers

Wildman

A number of device have this happen but this isnt really a strange thing because you are chatging the device and battery while the device is pulling additional power to run the app that is open....

Try fully charging the device and then test the gps on the charger and you will notice the device doesnt get as hot because the power is just need to run device only becuase battery is full and not needing chargomg.

All comments

gemro311

Because I use an AC mount for my phone..I have not experienced this issue. I have heard and seen these phones get hot when in direct sunlight. Is that where you have yours mounted ?

HoustonHeart

I've had the battery over heated warning in the car mount when it is on the windshield in direct sun (live in Texas-common issue with several modes while they are charging).

WHen I place it lower with an A?C vent aimed up at it it goes away. THE monuts beign black heat up as well. One thing that also helps is getting a silver reflective skkin for the back cover.

Wildman

A number of device have this happen but this isnt really a strange thing because you are chatging the device and battery while the device is pulling additional power to run the app that is open....

Zugdar

I have the same issue. I use the GPS/Maps feature and my phone will overheat and stop charging. So not only will the phone not charge, but will be near dead when I get to my destination. What's annoying is that I don't have a case, mount or anything else covering it. PLEASE FIX!

richs1000@gmail.com

I don't know why this problem has been marked "Solved". It is not solved.

I have the same problem when using Google Navigation in the Samsung car dock and the car charger. I started off with a fully charged battery because posts on other sites have complained that the Charge cannot keep up with the power draw of the Google nav app while using the car charger. About an hour into my trip, I got a message that the battery was overheating and to unplug the charger which I did. I then had to contend with the screen going out because it was running on the battery.

I let the phone discharge to about 70% then tried the car charger again. Within a few minutes, I got the same overheating message. It was not an overly hot day and the car A/C was set at 68 degrees. THIS IS NOT ACCEPTABLE. I love this phone, but in the 3 days I've owned it, I've had one issue after another. Dropped Audio to other Verizon customers. Camera flash causing the phone to reboot. And now this issue. I hate to return it, but I'm running out of time.

Rich

Ann154

The original poster marked it as solved for them.

If the solution didn't work for, why don't you start your own thread?