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Charge
Jerseydave420
Member

My phone won't charge or hold a charge

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Re: Charge
vzw_customer_support
Customer Support

I would also be concered if my phone stopped charging Jerseydave420. When did your phone start experiencing difficulites with charging? Did you recently make any changes such as installing any new apps or software when this started? Any physical or water damage to your phone?




Thank You,
MichelleS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Charge
Jerseydave420
Member

It was my girlfriends moms n she took very good care of it.. When she got

an upgrade she sent it to me in the mail. It was sent in secure package and

everything. The first day I charged it no prob. Then the next day it would

not charge n still won't

On Mon, Nov 2, 2015, 8:35 AM Verizon Wireless Customer Support <

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Re: Charge
vzw_customer_support
Customer Support

That was very nice of your girlfriends mom to give you her phone Jerseydave420. Are you using the original charger that came with the device or did you purchase a third party charger? When you plug the charger into the phone, do you get any sort of error message? Have you also verified there is no corrosion in the charging port?



Thank You,
MichelleS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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