I am very upset, i payed 300.00 for a phone that i had for 3 days, then i had to get a new one, and now its been 3 months and the same thing has happened. The charging port is loose. And it will not charge. I have tried several different charges, and still no luck. I have insurance on it, and the warranty i believe. Will i have to pay for a new phone or will this be covered?
Is the charger a authorized cable because a number of users are using cables from other devices and some of them does not connect as snug as the stock one also do you set device on a desk when charging or do you have a habit to move the device around, this sometimes loosing the connection the cable has...
If you can not wiggle the port without a cable installed the problem may not be a port.
Good afternoon astewart1993.
I completely understand your frustration with the charging port on your Incredible 2. Your device may be covered under the one-year manufacturer's warranty; however, we would nee to troubleshoot over the phone or by taking the device into a local store. If it is covered under the manufacturer's warranty, there is no cost to replace with a Certified Like-New device. If you have to file an insurance claim, a deductible would need to be met prior to sending a replacement.
For a local store, please select the following link: Store Locator
For Customer Service/ Technical Support over the phone, you can call Customer Service at 800-922-0204, or *611 [send] from your mobile phone.
You can also send me a Private Message, and I will be happy to personally assist you.
Thank you,
Start a new topic or ask questions in the open forum.
