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I have wasted more then 6 hours with customer service and technical support over the Choppy Voice Quality. Will waste several more hours repacking, waiting on Fedex to pick up the box so I can return my HTC Incredible. Hopefully it won't take forever to get my CC refund. This return is not due to the Choppy Voice Transmission and Audio Reception but the distainfull support team and aggrevation I have had to go through to find out why a cool smart phone doesn't right now work well as a phone.
According to the Tech department it is a known issue that a software update from HTC will correct sometime in the future but right now there is no estimated software release date. Not a big deal as the blue tooth seems to help so I can wait right?
Well, you would think both Verizon and HTC would inform their customer service folks and post this issue to their websites and blogs but they haven't as far as I can find. Better yet is getting customer service and the technology team to admit this up front without wasting your time calling back or waiting to be called back on another phone. Once you do get to the technology folks you have to restart the phone, perform a factory refresh and answer other dianostics questioning etc...to eventually find out that they have a memo stating it is a known issue. Or like today I was referred to HTC just to have them also run me through the same pointless diagnostics and claim it is a unique problem they haven't heard of and were not working a software release to fix...so much for the two companies communicating with each other. Bottomline...Verizon should take a lesson from Apple and just admit a known issue and communicate it with your customers...folks understand technology is expanding fast but the run around is a great way to destroy customer loyalty, as is patching the customer to a customer loyalty M-F line that hangs up on them.
Wish I didn't have two other traditional new phones as part of my original family plan or I would simply opt out of Verizon altogether.
Rod
Well it's fine for me. You did update your roaming after activation, right?
I just spoke to tech support about this exact issue. I reprogrammed AGAIN and it still didnt work.
He said the update is coming out tomorrow, but I wont believe it until I see it.
PLEASE DO NOT READ THIS AND GET EXCITED. A VZW tech did tell me but the update could get pushed back and they still dont know. DO NOT EXEPECT IT TOMORROW, I don't.
have you both tried changing the signal in the advanced settings from evrc to evrc-b??? it worked great for me. if you're unfamiliar with what i'm talking about, then search this forum or google it. it has improved MANY devices.
Yes I tried it. No help.
I have tried everything in forums, HTC, and Verizon have offered.
The update hopefully will do its job! (I doubt it comes tomorrow..... but I can hope!)
so just to be clear your did the following.
How to change the audio codec to EVRC-B:
Go to Phone and Dial ##778
Choose Edit Mode
Password is 000000
Go to CDMA Settings
Scroll all the way to bottom
Change Home Page, Home Orig, and Roam Orig from EVRC to EVRC-B
Hit Menu and Commit Changes
Phone reboots
Yes.
I have tried all the fixes (from message boards, HTC and VZW)
I will listen to any other ideas in case I missed one, but I have hybrid somethinganother now and I did this.......... nothing works YET,
Wow, the ##778 trick fixed the crap out of my reception!
yeah...if you are in an area that supports evrc-b, it definitely seems to help. but not all towers support that yet so you have to be careful as you could lose the signal completely.
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