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Comcast email not working

Every since this new 2.2 FroYo update I have had problems with my incredible. The most frustrating is that after the download I lost 1/2 of my comcast emails. Now this morning I lost the other half. It only appears to keep them for 1 day then auto deletes them. Has anyone else experienced this problem? Most importantly does anyone know how to fix this issue? Thank you.

Comments

Ambreezy

I understand your frustration regarding your device issues that you are experiencing. What you can do in order to help the issue is to try and do a hard reset on your device. Here are the steps for a hard reset:

From the home screen, select the applications tab (located in the lower-left).

Select Settings.

Select SD & phone storage.

Select Factory data reset

Select the reset option.

Reset phone

Resets the phone

Reset phone & Internal storage

Resets the phone and the internal storage

Select Erase Everything.

brandylikewine

Lisa every since I updated, I too am having a problem with my Comcast (POP)email. However, my emails don't ever show up on my phone...UGH! This is so frustrating, as this is my email that I use the most. My AOL (IMAP) emails are fine though...WTH!

VERIZON, CAN WE GET SOME HELP? PLEEAASSE!

brandylikewine

I tried this and it did nothing but cause me to lose my downloaded widgets. I still cannot receive my POP email. Please help.

drum_thumper

I too have had the same problem. Doing a system rest does no good and makes you lose all your apps (they also disapear from the market downloads section too). I have read through some other posts and a reply to mine that this is a feature and not a problem. It is meant to keep your inbox from cluttering. Sorry, but I see it more as a problem. I need to call Verizon back today and let them know I am still having this problem (called two nights ago and they had not had any complaints about this issue yet but would escalate it to HTC). Hopefully they will have more insight into this today.

Lisa29

I don't know why they said they had no complaints on this issue. I called Verizon the day I got the upgrade and lost half my email and then the following day when I lost the other half. I too was told they were not aware of this issue. Seems to be their standard answer. Luckily for some reason my email is working fine now.

pb2past

it is the same problem with all pop3 e-mails since 2.2 Upgrade. Please see my notes in "2.2 kills pop e-mails"

ksfrogman

I too have had this problem since the very first day I updated to 2.2. For many of us former comcast users, our email changed from @comcast.net to @ca.rr.com. Nonetheless, I lost all my old emails, and subsequent ones as the inbox refreshes. I will not hard reset my phone, because many have confirmed this does not work. This is a problem with the update software, not with the process of updating.

dbeech

I tried this at the recommendation of the Verizon tech support. Did not fix any issues I have except frustration of losing APS.

They acted like they had never heard of all the problems....

Don't they Google??

MRBE57

After posting and reading numerous threads on the issue of POP3 emails disappearing since the upgrade, it would be nice to at least get an acknowledgement from Verizon that they are aware of the problem . Hopefully they are also aware (by now) that this problem cannot be solved by any kind of reset. At this point , I would be happy to hear " yes-we're working on that ."

mdecillis

I just recently got the Droid X that has 2.1. When setting up my comcast POP account, I noticed there was no option to select that said "When deleting emails, delete them them off the server" like my Windows Mobile phone had And even my wifes LG Ally with 2.1 has this option.

Did you try going into your My Account >> Comcast >> Other Settings and see what options are there? Maybe you have a 1 day option now that is selected by default?

Right now with 2.1 I have:

1 week

2 weeks

1 month

2 months

Never delete messages

pool_shark

mdecillis wrote:
I just recently got the Droid X that has 2.1. When setting up my comcast POP account, I noticed there was no option to select that said "When deleting emails, delete them them off the server" like my Windows Mobile phone had And even my wifes LG Ally with 2.1 has this option.

Did you try going into your My Account >> Comcast >> Other Settings and see what options are there? Maybe you have a 1 day option now that is selected by default?

Right now with 2.1 I have:
1 week
2 weeks
1 month
2 months
Never delete messages

Same thing on the Droid 2. It's just that 2.2 handles things differently and the option to leave email on the server isn't there.

On another note, on my Omnia if I downloaded my emails to Outlook on my PC, they left the Omnia. I had to set Outlook to NOT download my emails unless I initiated it. That leaves all my emails on the server, which leaves all my emails on my phone.

JoyF

I did not receive incoming email to my Comcast account on my HTC Incredible for 4 days. I called Verizon Tech Support. After deleting and reinstalling the email app and testing the send and receive, I was passed on to the next tier of support. The Verizon tech called Comcast Tech Support and got me some help. Comcast said the email app that was on my phone was a third party app, and they cannot control updates or revisions to it. Go to Play Store, search for "Xfinity Connect" and download and install it. This fixed my problem.

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